At Matthew Adventures, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process.
Returns
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Returns are accepted within 24 hours of delivery.
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To initiate a return, please contact us at [email protected] with your order details and reason for return.
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Returned items must be unused, in their original condition, and with all packaging intact.
Refunds
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Refunds will be processed via online transfer only.
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Once your return is approved, your refund will be initiated within 3 business days.
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The refunded amount will be credited to your provided bank account or preferred transfer method.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. These will be clearly marked as non-returnable at the time of purchase.
Exchanges
At this time, we do not offer direct exchanges. If you would like a replacement item, please return your original order and place a new order separately.
Contact Us
For return requests, refunds, or any concerns, please reach us at:
📧 [email protected]